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Make Sure Your Name Is Spelled Correctly When Receiving An Airline Voucher

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Recently I took a flight to California and I heard an announcement over the loudspeaker asking for people willing to give up their seats for a $400 voucher. So I walked up to the counter and told them I’d be willing to give up my seat. I fly often so it seemed like a good deal, especially since they were going to pay for my hotel and meals overnight.

So they issued my $400 voucher and I felt pretty good about the deal I had made… until now. I spent about an hour and a half today trying to redeem the voucher online in an attempt to book travel. I keep getting an error message saying that only the person assigned the voucher may redeem it. It turns out that the agent in Salt Lake City (guess the airline yet?) combined my first and last name into one name.

I clicked on the chat help button on their website and went through 4… yes I said FOUR different agents until one finally told me they couldn’t help me and that I had to call their reservation phone number. The moral of the story is… if you’re ever in this situation, make sure to check to see if they spelled your name correctly if you don’t want to waste a bunch of time after the fact.

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