After using your money for 8 months; if you can't make it to the Seger concert on January 29th, Metra gave you 12 hrs to get your money back. They gave you 'til 5 PM yesterday and 'til noon today.

I think you should be able to charge them an inconvenience fee, since they charged you a $15 convenience fee when you purchased them. It may not be their decision, but this is the kind of thing that people remember and will likely be less supportive next time.........