Is the key to happy customers happy employees?

First Federal Bank & Trust (Member FDIC, Equal Housing Lender) certainly thinks so. The same values that make them a great place to bank also make it a great place to work, and their longstanding reputation for outstanding customer service with the local community is a reflection of that.

In fact, the Independent Community Bankers of America recently named First Federal Bank & Trust one of the Best Community Banks to Work For and gave them first place in their bank-size category based on the way they scored on an anonymous survey of employees.

But First Federal Bank & Trust isn't the only example of happy employees creating happy customers. According to a 2017 article from Forbes, which cites a report from Gallup, employees who feel engaged are more likely to improve customer relationships, leading to an increase in sales.

It's evident that a happy work environment comes from doing work that is satisfying and helps customers attain their goals. In the banking world, that means helping customers find the perfect home loan or counsel whether or not a refinance will help you meet your short and long-term goals.

"We know your neighborhood because it's our neighborhood too," says Becki Brilz, a home loan specialist with First Federal Bank & Trust.

There are a wide range of loan programs, refinancing options, and services to get you started on the road to homeownership, so contact an expert at First Federal Bank & Trust today and let them guide you down the right path.

Visit or call 406-652-3381 to get started. 

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